Help center/FAQ

💬 ByteBuddy Help Center / FAQ

Welcome to ByteBuddy Support!

We’re here to help with any questions about your order, shipping, or products.

If you don’t find your answer below, reach us anytime at support@bytebuddy.shop.

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🛍️ ORDERS & PAYMENTS

Q: How do I place an order?

Simply browse our site, choose your favorite products, and add them to your cart.

Once you’re ready, click “Checkout” and enter your shipping and payment details.

Q: What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options through Shopify Payments.

Q: Will I receive an order confirmation?

Yes! After placing your order, you’ll receive a confirmation email with your order details.

Once your order ships, we’ll send you a tracking link.

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🚚 SHIPPING & DELIVERY

Q: How long does shipping take?

We process and ship orders within 1–5 business days.

Estimated delivery times:

• USA: 7–18 business days

• Canada, UK, Australia: 10–20 business days

• Other international locations: 10–25 business days

Delivery times vary depending on your location and customs processing.

Q: How can I track my order?

Once your order ships, you’ll receive an email with a tracking number.

You can use it to check your delivery status anytime.

Q: My tracking says “delivered,” but I didn’t receive my order. What do I do?

First, check with neighbors or your local post office.

If you still can’t locate your package, contact us at support@bytebuddy.shop, and we’ll help you investigate.

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💵 RETURNS & REFUNDS

Q: What is your return policy?

We offer a 30-day risk-free guarantee.

If you’re not happy with your order, contact us within 30 days of receiving it to request a return or refund.

Please make sure your product is eligible for a return before purchase.

Q: Who pays for return shipping?

If the product is defective or incorrect, we’ll cover the return shipping.

If you’re returning for another reason, the customer is responsible for return shipping costs.

Q: How long do refunds take?

Once we receive and inspect your return, we’ll issue a refund to your original payment method within 5–10 business days.

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⚙️ PRODUCTS & QUALITY

Q: Are ByteBuddy products tested?

Yes! We carefully select suppliers and test our top products for quality and functionality before adding them to our store.

Q: My item arrived damaged — what should I do?

Please email us within 7 days of delivery at support@bytebuddy.shop with photos or a short video, and we’ll send a replacement or refund.

Q: Do your products come with warranties?

Some products may include manufacturer warranties. Contact us if you have a specific product question.

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🌐 GENERAL INFORMATION

Q: Do you ship internationally?

Yes! We ship worldwide 🌍. Delivery times vary by country.

Q: How do I contact customer service?

You can reach us anytime at:

📧 support@bytebuddy.shop

We typically respond within 24–48 hours on business days.

Q: Where are you located?

Our main office is based in the United States, and we work with trusted suppliers and warehouses across the globe to deliver your products efficiently.

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💡 TIPS FOR A SMOOTH EXPERIENCE

• Double-check your address before checkout.

• Keep your tracking number handy.

• Contact us early if you need help — we’re happy to assist!